dominos-cold pizzas& CHARGED TWICE?
i ordered pizzas from dominos which took nearly an hour to arrive which was annoying but not long enough to be able to moan, but then the delivery guy asked for the money and i told him id paid on line. he then used MY phone to phone the store and was on the phone for ages before telling me id phoned the wrong store and had to get the number from the menu id used. i said i ordered online and id dialled the number from the confirmation email. he eventually left saying it must be a mistake and by that point my pizzas were pretty cold but i said nothing because i was starving and didnt want to wait even longer. but then 5-10 minutes later they phoned me saying my payment hadnt gone through and that i could either pay by card over the phone or they could come and collect the cash, so i paid by card so i could then check my bank later and today i checked and i definitely paid twice.
how do i go about complaining and getting my money back? can i complain about the fact i had cold pizza and there was a whole lot of hassle or will it just be they pay back the 2nd payment and thats it?
